Privacy Policy

Last updated: June 9, 2026

This Privacy Policy describes how Geno Brown ("Vetty," "we," "us," or "our") collects, uses, and shares information about you when you use Vetty, including our website, applications, and the AI assistant known as "Ash" (together, the "Service"). It is incorporated into our Terms of Service. By using the Service, you agree to this Policy. If you do not agree, please do not use the Service.

Vetty provides general, informational guidance about pet health. It is not a veterinary or medical provider, and the information you provide about your pet is not protected health information under HIPAA.

I. Information We Collect

We collect the following categories of information:

Information you provide

Account information. When you create an account, our authentication provider (Clerk) collects information such as your name, email address, and login credentials.
Pet information. Details you add about your pet, such as name, species, breed, age, weight, known conditions, medications, and allergies.
Conversations with Ash. The messages and information you submit when you chat with Ash, and the responses generated for you.
Communications. Information you provide when you contact us, such as by email.

Information collected automatically

Usage and device data. Basic technical information such as your IP address, browser type, device information, and how you interact with the Service, collected to operate and secure it.
Essential cookies. We and our authentication provider use cookies that are necessary to sign you in and keep the Service working. We do not currently use analytics, advertising, or behavioral-tracking cookies.

II. How We Use Your Information

We use the information we collect to:

provide, operate, and maintain the Service, including generating responses from Ash;
create and manage your account and authenticate you;
personalize Ash's responses using your pet's profile and conversation history;
respond to your inquiries and provide support;
maintain the security, integrity, and performance of the Service, including detecting and preventing fraud and abuse;
create de-identified or aggregated information that cannot reasonably be used to identify you; and
comply with applicable law and enforce our Terms of Service.

III. AI Processing

To generate Ash's responses, your messages and relevant pet information are sent to and processed by our third-party AI provider, Anthropic, which provides the underlying AI models. Anthropic processes this information as our service provider in order to return responses to you.

We do not use your conversations or pet information to train AI models, and our AI provider does not use this information to train its models under the terms that govern our use of its services. We do not sell your information.

IV. How We Share Information

We do not sell your personal information. We share information only as described below:

Service providers. With vendors who help us operate the Service, such as our authentication provider (Clerk), our AI provider (Anthropic), and hosting infrastructure. These providers may process your information only to provide services to us.
Legal and safety. When we believe disclosure is required to comply with applicable law or legal process, to enforce our Terms of Service, or to protect the rights, property, or safety of Vetty, our users, or others.
Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
With your direction or consent. When you ask us to share information, or otherwise with your consent.

V. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, and thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may delete your pet information and conversations within the Service, and you may request deletion of your account by contacting us at help@vetty.org.

VI. Data Security

We use reasonable technical and organizational measures designed to protect your information against accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

VII. Your Choices and Rights

You can review and update your account and pet information within the Service at any time. You may request deletion of your account by contacting us at help@vetty.org. Depending on where you live, you may have additional rights under applicable privacy laws, as described in the next section.

VIII. Your U.S. State Privacy Rights

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of the personal information we hold about you, and to appeal a denial of such a request. We do not sell your personal information and do not share it for cross-context behavioral advertising. To exercise any available right, contact us at help@vetty.org. We will verify your request, typically by confirming control of the email address associated with your account, before responding.

California residents

If you are a California resident, the California Consumer Privacy Act gives you the right to know what personal information we collect, use, and disclose; to request deletion of your personal information; to correct inaccurate personal information; and not to be discriminated against for exercising your rights. The categories of personal information we collect, the purposes for which we use them, and the parties with whom we share them are described in Sections I, II, and IV. We do not sell personal information or share it for cross-context behavioral advertising.

IX. Children's Privacy

The Service is not directed to children and is intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at help@vetty.org and we will take appropriate steps to delete it.

X. International Users

The Service is intended for users in the United States, and your information is processed in the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

XI. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide notice through the Service or by other reasonable means. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Policy.

XII. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at help@vetty.org.